What is the CQC?
The Care Quality Commission (CQC) are the independent regulator of health and social care in England. They monitor, inspect and regulate health and social care services and publish findings, including ratings to help people choose care.
Latest Testvale Surgery CQC Inspection
The most recent inspection undertaken at Testvale Surgery was carried out in January 2016, with the results published in March 2016.
The result of the inspection and all of the findings can be found on the page dedicated to Testvale Surgery on the CQC website.
All of the CQC reports are freely available for Patients and the Public to review. If you wish to have a look at the full report of the CQCs findings into Testvale Surgery, these can be downloaded as a PDF file by clicking on the following link:
Summary of the Inspection
Testvale Surgery performed strongly and received an overall good rating from the Inspection Team. The inspection team found the services to be Effective, Caring, Responsive and Well Led. The inspection team considered that:
- There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events;
- Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment;
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment;
- Information about services and how to complain was available and easy to understand;
- Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day;
- The practice had good facilities and was well equipped to treat patients and meet their needs;
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The inspection team identified one area of outstanding performance, which related to the Patient Information and Resource Centre staffed by the Friends of Testvale volunteers. This was an area of practice which the inspection team had not seen elsewhere in the country.