What is the Friends and Family Test?

The Friends and Family Test (FFT) allows patients who use Testvale Surgery the opportunity to provide feedback on their experiences. You are asked whether you would recommend the services you have used to others. This allows you to highlight both good and poor experiences and allows the practice to improve the services we provide.

What information is collected?

The Friends and Family Test asks two basic questions:

  1. How likely are you to recommend our service to friends and family if they needed similar care and treatment? 
  2. In what ways could we improve the service we provide?

All questions can be completed anonymously, so there is no need to reveal your name when you complete the form.

A patient information leaflet setting out all the details can be seen by clicking on the link below:

Friends and Family Information Leaflet

 

Friends and Family Feedback 2015/16

The Practice has been gathering patient feedback about Testvale Surgery since April 2015. We have put together a monthly report which shows how we have performed and the areas where people have said things have not worked as they expected. This has given us the opportunity to tell the team where things are going really well and also identify themes where things need to be improved.

All the feedback with individual patient comments are highlighted below. Click on the Month and Year for the detailed information:

logo

Friends and Family Test

April 2015

logo

Friends and Family Test

May 2015

logo

Friends and Family Test

June 2015

logo

Friends and Family Test

July 2015

logo

Friends and Family Test

August 2015

logo

Friends and Family Test

September 2015

logo

Friends and Family Test

October 2015

logo

Friends and Family Test

November 2015

Getting involved

If you would like to offer feedback to Testvale Surgery on your experience of the service provided, then please complete a form which is available in the waiting room and hand to the reception team or alternatively, you can use the iPad in the waiting room area to submit your form electronically. You may also wish to complete the electronic form below: