Customer feedback plays a vital role in the improvement of quality and future development of any organisation. Your Doctors’ Surgery is no different and we encourage all our patients to let us know how we are performing and where we could make changes to improve our service for all our patients.

There are many types of feedback - some good, some not so good - All equally important, and they are handled differently and by different people or organisations depending on the nature of the feedback.

To help you we have provided the following list to try and categorise the types of feedback we receive and who is best able to deal with it.

General feedback on the services we provide

We encourage patients to complete a short online survey, here at our website, to give general feedback on the overall performance of our Practice. It gives us a valuable insight into our  patients’ thoughts on how the practice is performing.

You can complete the survey for Testvale Surgery below.

You can also email us or send us your thoughts in a letter, addressed to the Practice Manager, or drop a note in our Suggestion Box at reception.

Links and PPG Patient Participation Programmes

Testvale Surgery provides services for the Hampshire Primary Care Trust and the trust provides a framework for Patients to become actively involved in discussion and decisions involving the future of the NHS in our area.

The West Hampshire Local Involvement Network (LINks) and our own Friends of Testvale Surgery Patient Participation Group (PPG) are always happy to hear from Patients who would like to offer their thoughts and experience to help develop services in the future.

Here's how to contact them...

The Friends of Testvale
Testvale Surgery, 12 Salisbury Road, Totton, Southampton, Hampshire SO40 3PY

Tel: 023 8086 2130

West Hampshire PCT LINks
Deborah Upham, Omega House, 112 Southampton Road, Eastleigh, Hampshire SO50 5PB

Tel: 023 8062 7431

If you are unhappy with our service

We do our very best to offer a speedy, efficient and courteous service. Sometimes, to our great regret, even a well run service can fall short.

If you feel that you have cause for complaint, please write to, or ask to see, our Practice Manager who will be pleased to assist you personally and do his utmost to resolve any issues that you may have.

We genuinely invite comments on our service, in order to correct errors and make improvements.

In the event that you are not satisfied with the response you receive from the Surgery, you can escalate your complaint. We have an NHS Complaints Procedure and if you wish to take this up please discuss the matter with our Practice Manager.

If local resolution is not successful, you are also able to escalate your complaint to the Ombudsman, who can be contacted at the address below:

The Parliamentary and Health Service Ombudsman

Millbank Tower




A copy of the Practice Complaints Procedure can be found here:

Complaints Procedure


The Hampshire Primary Care Trust Patient Advice and Liaison Service is the first point of contact for all comments and complaints to the PCT.

It is advised that you contact them by telephone first and explain your complaint to an officer, they will then be able to advise you on the procedure to follow for your particular complaint and will be able to provide any necessary paperwork and help, where required, to progress the complaint as quickly as possible.

Here's how to contact our Practice Manager and NHS Hampshire PALS...

The Practice Manager
Testvale Surgery, 12 Salisbury Road, Totton, Southampton, Hampshire SO40 3PY

Tel: 023 8086 6999

NHS Hampshire Headquarters
Comments and Complaints, Omega House, 112 Southampton Road, Eastleigh, Hampshire SO50 5PB

Tel: 023 8062 7600

Having Your Say

Section 1 - General Feedback

This first section is optional, we value your responses if you have time to complete it. There are six multiple choice questions, please click in the circle next to the option that best reflects your response.

1. How likely are you to recommend Testvale surgery to friends and family if they needed similar care or treatment?
Not at all likelyNot LikelyMay or may notLikelyVery likely

2. Are you able to get through to Testvale Surgery by telephone?
YesNoNot Applicable

3. Are you able to get an appointment when you want one?
YesNoNot Applicable

4. Do the staff treat you with dignity and respect?
YesNoNot Applicable

5. Does Testvale Surgery involve you in decisions about your care and treatment?
YesNoNot Applicable

6. Testvale Surgery provides accurate and up to date information on services and opening hours
YesNoNot Applicable

Section 2 - Your Specific Feedback

In this section you can give us your own feedback on any aspect of our service that you want to bring to our attention.

Please give your feedback a short Headline summary :-

Title for your feedback

Give your feedback in your own words. The more detail you can give, the more useful your feedback will be. If you give us your feedback here, you will need to add a title (above) as well. Thank you for taking the time to provide your feedback honestly and responsibly.

Your Feedback

When did you last visit Testvale Surgery?*

Section 3 - Your Details

Please let us know your contact details below so that we can respond to your feedback if required.

Your Name*

Your Email (required)

We need to make sure you are human... please complete the "Captcha" security box before submitting the form... this is a necessary step to help thwart the efforts of email spammers.

When you click on the "Submit" button, below, we will send your feedback to the Practice Manager and we'll also send a copy to the email address you specified in the form for your own records.

If you can't find the email in your inbox, please be sure to check your spam/junkMail folders and make sure that the domain is in your approved senders list.

We need to make sure you are human (and not one of those nasty internet spam machines) so, please copy the text and numbers shown into the box before you click on Send.