Testvale Surgery believes that customer feedback plays a vital role in the improvement of quality and development of the organisation. We encourage all our patients to let us know how we are performing - both good and bad - and also encourage patients to help identify where we could make changes to improve our services for everyone.

General feedback on the services we provide

We encourage patients to complete a short online survey (below) to give general feedback on the overall performance of our Practice. It gives us a valuable insight into our  patients’ thoughts on how the practice is performing.

You can also email us or send us your thoughts in a letter, addressed to the Practice Manager, or drop a note in our Friends and Family box at reception.

If you want to complain

We do our very best to offer a speedy, efficient and courteous service. Sometimes, to our great regret, even a well run service can fall short.

If you feel that you have cause for complaint, please write to, or ask to see, our Practice Manager who will be pleased to assist you personally and do his utmost to resolve any issues that you may have.

We genuinely invite comments on our service, in order to correct errors and make improvements.

In the event that you are not satisfied with the response you receive from the Surgery, you can escalate your complaint. We have an NHS Complaints Procedure and if you wish to take this up please discuss the matter with our Practice Manager.

If local resolution is not successful, you are also able to escalate your complaint to the Ombudsman, who can be contacted at the address below:

The Parliamentary and Health Service Ombudsman

Millbank Tower

Millbank

London

SW1P 4QP

A copy of the Practice Complaints Procedure can be found here:

Complaints Procedure

Having Your Say

Section 1 - General Feedback

This first section is optional, we value your responses if you have time to complete it. There are six multiple choice questions, please click in the circle next to the option that best reflects your response.

1. How likely are you to recommend Testvale surgery to friends and family if they needed similar care or treatment?
Not at all likelyNot LikelyMay or may notLikelyVery likely

2. Are you able to get through to Testvale Surgery by telephone?
YesNoNot Applicable

3. Are you able to get an appointment when you want one?
YesNoNot Applicable

4. Do the staff treat you with dignity and respect?
YesNoNot Applicable

5. Does Testvale Surgery involve you in decisions about your care and treatment?
YesNoNot Applicable

6. Testvale Surgery provides accurate and up to date information on services and opening hours
YesNoNot Applicable

Section 2 - Your Specific Feedback

In this section you can give us your own feedback on any aspect of our service that you want to bring to our attention.

Please give your feedback a short Headline summary :-

Title for your feedback

Give your feedback in your own words. The more detail you can give, the more useful your feedback will be. If you give us your feedback here, you will need to add a title (above) as well. Thank you for taking the time to provide your feedback honestly and responsibly.

Your Feedback

When did you last visit Testvale Surgery?*

Section 3 - Your Details

Please let us know your contact details below so that we can respond to your feedback if required.

Your Name*

Your Email (required)

We need to make sure you are human... please complete the "Captcha" security box before submitting the form... this is a necessary step to help thwart the efforts of email spammers.

When you click on the "Submit" button, below, we will send your feedback to the Practice Manager and we'll also send a copy to the email address you specified in the form for your own records.

If you can't find the email in your inbox, please be sure to check your spam/junkMail folders and make sure that the domain testvalesurgery.co.uk is in your approved senders list.

We need to make sure you are human (and not one of those nasty internet spam machines) so, please copy the text and numbers shown into the box before you click on Send.

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