Testvale Surgery believes that customer feedback plays a vital role in the improvement of quality and development of the organisation. We encourage all our patients to let us know how we are performing - both good and bad - and also encourage patients to help identify where we could make changes to improve our services for everyone.
We encourage patients to complete a short online survey (below) to give general feedback on the overall performance of our Practice. It gives us a valuable insight into our patients’ thoughts on how the practice is performing.
You can also email us or send us your thoughts in a letter, addressed to the Practice Manager, or drop a note in our Friends and Family box at reception.
We do our very best to offer a speedy, efficient and courteous service. Sometimes, to our great regret, even a well run service can fall short.
If you feel that you have cause for complaint, please write to, or ask to see, our Practice Manager who will be pleased to assist you personally and do his utmost to resolve any issues that you may have.
We genuinely invite comments on our service, in order to correct errors and make improvements.
In the event that you are not satisfied with the response you receive from the Surgery, you can escalate your complaint. We have an NHS Complaints Procedure and if you wish to take this up please discuss the matter with our Practice Manager.
If local resolution is not successful, you are also able to escalate your complaint to the Ombudsman, who can be contacted at the address below:
The Parliamentary and Health Service Ombudsman
A copy of the Practice Complaints Procedure can be found here: