The surgery is open Monday to Friday 8:00am to 6:00pm. We also operate extended hours clinics on certain days. We do not open on public holidays.
The Practice Reception opens at 8:00am and closes at 6:30pm Monday to Friday. Reception is closed on weekends and on public holidays.
Our phone lines are open from 8.30am to 6.30pm Monday to Friday (excluding public holidays).
Our appointments line is closed from 1pm to 2pm
Same Day appointments can be booked at any time from 8.00am on the day you need the appointment for.
Our telephone system is automated, please listen to the available options to help you get through to the correct department directly. Alternatively, please hold for a receptionist.
The phone lines tend to be at their busiest in the early morning, Please try to avoid routine calls at this time.
As calls come in they are put into a queueing system until there is a member of staff available to take the call. If you are held in a queue, please be patient and hold on. If you ring off you will lose your place.
If you need a GP outside of normal working hours you will be dealt with by the out of hours service.
Out of hours period
The out of hours (OOH) period is from 6.30pm to 8.00am on weekdays and all day at weekends and bank holidays.
When to call
You should only call the out of hours service for urgent health problems that can’t wait until your surgery re-opens. The service does not deal with repeat prescriptions as your surgery provides these.
If you call the OOH service you will be asked questions to assess whether your medical problem is urgent.
If you’re not sure you can also ring NHS Direct on 0845 4647 for medical advice.
Call 111 to contact the out of hours service in Hampshire
Quality of care
Providers of out of hours care have to comply with national quality requirements. If you’re cared for by the out of hours service, the details of your treatment will be sent to your GP surgery by 8am the next working day.
... can give you advice on all aspects of health care. Contact them by phone on 0845 4647 or on-line via the link at the bottom of this page
Access for wheelchairs is via the main entrance and the reception staff will be pleased to help if you need assistance.
There are WCs for disabled patients on the ground and first floors.
First floor clinical areas are served by a lift.
By arrangement with reception, disabled patients may be set down and picked up on our staff car park.