Appointments

Urgent appointments

To request an urgent appointment for today (Monday to Friday):

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 6 weeks:

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Non-urgent advice: Please note

The phone lines are very busy when the surgery opens at 08.00 am and again at 14.00 pm in the afternoon. This means that your call may be held in a queue. Unless your call is urgent, please avoid calling during these times.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery

Appointments by phone can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone or face-to-face
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

Our doctors can see four patients at the surgery in the time it takes to undertake a single home visit. For this reason, we ask our patients to come to the practice where this is possible. 

If you are unable to travel to the surgery due to your medical condition and need a home visit, please let us know as early as possible to allow the doctors to plan their calls more effectively.

Call 023 8086 6999 to arrange the visit.

Please note that babies and children can often be safely brought to the surgery where they will be seen as quickly as possible. This includes those who may be infectious, and can be accommodated in a side room.

Please ring the main switchboard before 9:00am to arrange a visit. The doctor may wish to speak to you first and may call you back to give further advice, so please be prepared to give some information about your condition to our reception staff who take your call, including a telephone number that you can be contacted on.

Home visits are normally made between morning and afternoon surgeries.

Please Support Your Surgery

Testvale surgery and New Horizons Medical Partnership will be working together to deliver the Autum Covid and Flu Campaigns. 

The eligible cohorts for a COVID-19 vaccine in autumn 2025/26 are:

  • Residents in a care home for older adults
  • All adults aged 75 years and over
  • Persons aged 6 months and over who are immunosuppressed. (This is NOT the same as our at Risk Flu Patients)

The eligible cohorts for Flu is slightly different:

  • Pregnant women
  • All children aged 2 or 3 years on 31 August 2025
  • Primary school–aged children (Reception to Year 6) and Secondary school–aged children (Year 7 to Year 11) these children will be vaccinated at school.
  • Children (6 months to under 18 years) in clinical risk groups (e.g., asthma, diabetes, neurological conditions)
  • People aged 65 years and over (including those who will turn 65 by 31 March 2026)
  • Adults (18–64 years) in clinical risk groups as defined by the Green Book (e.g., chronic respiratory, heart, kidney, liver, neurological diseases; weakened immune systems; BMI ≥ 40; learning disabilities)
  • Residents of long-stay care homes
  • Carers (those receiving Carer’s Allowance or who are the main carer for elderly or disabled individuals)
  • Close contacts of immunocompromised persons
  • Frontline social care workers without an employer-led occupational health scheme—especially those in care homes, domiciliary care, hospices, or employed via personal/personal health budgets

We will be contacting those patients eligible via text to book an appointment with the surgery, please only call your surgery if you have received an official invite either by letter or text.