Friends and Family

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What is the Friends and Family Test?

The Friends and Family Test (FFT) allows patients who use Testvale Surgery the opportunity to provide feedback on their experiences. You are asked whether you would recommend the services you have used to others. This allows you to highlight both good and poor experiences and allows the practice to improve the services we provide.

What information is collected?

The Friends and Family Test asks two basic questions:

How likely are you to recommend our service to friends and family if they needed similar care and treatment?
In what ways could we improve the service we provide?

All questions can be completed anonymously, so there is no need to reveal your name when you complete the form.

A patient information leaflet setting out all the details can be seen by clicking on the link below:

Friends and Family Test Information

Friends and Family Feedback

The Practice has been gathering patient feedback about Testvale Surgery since April 2015. We have put together a quarterly report which shows how we have performed and the areas where patients have said we needed to improve.

All the feedback with individual patient comments are highlighted below. Click on the latest reports below:

Friends and Family Test

Q1 Friends and Family Testvale Surgery

Friends and Family Test

Q2 Friends and Family Testvale Surgery

Getting involved

If you would like to offer feedback to Testvale Surgery on your experience of the service provided, then please complete a form which is available in the waiting room and hand to the reception team or alternatively, you can use the iPad in the waiting room area to submit your form electronically.

Doctors

Dr James Rendall
Dr Rendall joined Testvale Surgery in May 2020 covering a maternity locum post and joined the surgery in a permanent…
Dr Rina Mohd Adnan-Demade
Dr Adnan-Demade joined the practice as a registrar, having started her medical training in Australia. She completed her training with…
Dr. Andrew Robertson
Dr Andrew Robertson trained at St Catherine’s College, Oxford University. He previously worked in hospital medicine in Edinburgh and the…
Dr Fiona Arnott
Dr Arnott joined Testvale Surgery in November 2017 having trained at Cardiff University Medical School. She subsequently moved to the…
Dr Steve Pratt
Dr Steven Pratt qualified from St. Georges Hospital in London in 1983. He has worked as a GP in Berkshire…
Dr. Louise Evans
Dr Louise Evans trained at The Royal Free Hospital, London and graduated in 2003. She has worked in London both…
Dr. Rebecca Broomfield
Dr Rebecca Broomfield trained at University of Birmingham Medical School and graduated in 1998. She has worked in general practice…
Dr. Deborah Robinson
Dr Deborah Robinson trained at Southampton Medical School and graduated in 2000. She completed her vocational training in the Portsmouth…
Dr. Eve Davies
Dr Eve Davies trained at Southampton University and graduated in 1996. She completed her vocational training in Salisbury and worked…
Dr. Mark Williams
Dr Mark Williams trained at Southampton University and graduated in 2001. Before joining the practice, Mark worked in hospital medicine and…
Dr. Anthony Chalmers
Dr Tony Chalmers joined Testvale Surgery in October 2019, having previously worked at Fordingbridge Surgery in the New Forest. Dr Chalmers…
Dr. Alison Threlfall
Dr Alison Threlfall trained at Birmingham University Medical School and graduated in 1982. She worked as a GP in Dudley before moving to Totton. She joined Testvale in 1995. She has a special interest in care of the elderly and palliative care. She is the clinical director for end of life care for West Hampshire CCG. She also leads the integrated care team for Totton. Leisure interests include hiking, swimming, yoga and attempting to play the saxophone.