What is the Friends and Family Test?

The Friends and Family Test (FFT) allows patients who use Testvale Surgery the opportunity to provide feedback on their experiences. You are asked whether you would recommend the services you have used to others. This allows you to highlight both good and poor experiences and allows the practice to improve the services we provide.

What information is collected?

The Friends and Family Test asks two basic questions:

  1. How likely are you to recommend our service to friends and family if they needed similar care and treatment? 
  2. In what ways could we improve the service we provide?

All questions can be completed anonymously, so there is no need to reveal your name when you complete the form.

A patient information leaflet setting out all the details can be seen by clicking on the link below:

Friends and Family Test Information

Friends and Family Feedback

The Practice has been gathering patient feedback about Testvale Surgery since April 2015. We have put together a quarterly report which shows how we have performed and the areas where patients have said we needed to improve.

All the feedback with individual patient comments are highlighted below. Click on the latest reports below:

Getting involved

If you would like to offer feedback to Testvale Surgery on your experience of the service provided, then please complete a form which is available in the waiting room and hand to the reception team or alternatively, you can use the iPad in the waiting room area to submit your form electronically.